1. General Policy
We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied, we offer a refund or exchange as detailed below. Our refund and return policies apply to all items sold through our website.
2. Refund Eligibility
Refunds are available under the following circumstances:
- Damaged or Defective Products: If the product arrives damaged or defective, you are entitled to a full refund or a replacement.
- Incorrect Products: If the wrong product is shipped, you may request a full refund or replacement.
- Missing Items: If items are missing from your order, we will issue a full refund or send the missing item.
- Order Cancellation: Orders can be canceled before shipment, and you will receive a full refund. Custom or branded items may be subject to different terms.
3. Return Conditions
To qualify for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The product must be returned within 30 days of receiving the item.
- You must provide proof of purchase, such as an order confirmation or receipt.
4. Return Process
To initiate a return, please contact our customer service team at [email protected]. You will be provided with return instructions and an address for shipping. Return shipping costs may be covered by us if the return is due to our error.
5. Refund Process
Refunds are processed after we receive and inspect the returned item. Refunds will be issued to the original payment method within 14 business days. If a refund cannot be processed to the original payment method, an account credit or replacement will be offered.
6. Non-Refundable Items
Certain items may not be eligible for return or refund, including:
- Products that have been used or worn.
- Custom or personalized items.
- Items purchased at a discounted price or on clearance.
7. Exchanges
If you wish to exchange an item, please contact us within 30 days of receiving the product. Exchanges are subject to availability.
8. Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
9. Contact Us
If you have any questions about our refund and return policy, or if you need assistance with a return or exchange, please contact us at [email protected].