1. Shipping Timeframes
Orders are processed within 1-3 business days. Standard shipping usually takes 7-15 business days for domestic orders and 14-30 business days for international orders.
2. Shipping Costs
Shipping charges are calculated based on your location and selected shipping method.
3. Tracking Information
Once your order is shipped, you will receive an email with tracking details.
4. International Shipping
Customers are responsible for any customs duties or taxes incurred during the importation of goods into their country.
5. Shipping Errors
If we make a mistake with your order (e.g., incorrect product or shipping error), please contact us immediately for assistance. We will work with our fulfillment partners to resolve the issue.
6. Lost or Damaged Orders
If your order is lost or arrives damaged, please notify us within 7 days. We will work with the carrier and fulfillment partner to resolve the situation.